Last updated: 1st April 2022

By registering to become a member of the Thaikhun Rewards and by participating in the Programme, you confirm that you have the legal capacity to agree to the following Programme’s Terms & Conditions (“Terms”), and agree to these Terms, as well as the other rules, policies, and procedures of the Programme posted or otherwise provided by Rewards.

Please read and understand these Terms and the Privacy Policy carefully before joining the Programme.

1.     Overview

Rewards is a loyalty programme that allows you to collect points in return for spend in participating locations. These points can then be redeemed for rewards offered by our member locations. 

2.     Membership

Eligibility: You must be at least 16 years of age, and have the legal capacity to agree to these Terms and conditions to become a Member.

How to Join: You may register to become a Rewards Loyalty Programme Member by completing the application process at rewards.thaikhun.co.uk. Members agree to provide all necessary registration information required and ensure provided information is accurate.   

Creating Your Account

Unauthorised use of account: You are solely responsible for protecting your Loyalty account from unauthorised use. Access to your loyalty account is by secure link from an email sent to the email address you used to register with. If the access to your Loyalty account is gained by someone else using the account on your behalf with or without your permission, then available Loyalty points may be used by anyone, and you are solely responsible for protecting them from this unauthorised use. If a reward that was assigned to your Loyalty account is used in a manner that was not authorised by you, or is lost or stolen, Rewards will not replace the reward or the points used to earn the reward.

Updating Your Account Information: 

When setting up your account, you are responsible for providing the correct email address to receive important information and notification by email and to ensure proper accounting of your account loyalty credit. Each Member is responsible for maintaining accurate and updated personal information.

Account Deletion: 

You may contact info@thaileisuregroup.co.uk for assistance with cancelling your membership in the Programme and to remove your details from the Programme. If you delete your Loyalty account membership your accrued points and any issued but unused Loyalty will be forfeited and all your account details will be removed from Programme permanently.

By registering for Thaikhun Rewards you agree to our privacy policy.

By registering for Thaikhun Rewards and ticking the box specified you agree to receive marketing communications from Thaikhun.

Thaikhun Rewards is limited to one account per individual.

Thaikhun Rewards accounts and points cannot be transferred or sold to another account.

We reserve the right to withdraw the Thaikhun Rewards scheme on reasonable notice.
 

3.     Programme provision, points and rewards

How the scheme works

Thaikhun Rewards is a tier-based programme designed for us to thank our loyal customers.

Points can only be collected when dining in our restaurant. Points will not be earnt for monetary gift voucher or cooking school purchases.

Rewards can be spent on dining in or purchasing a cooking school voucher, but cannot be spent on a monetary gift voucher.

You can only redeem one reward per bill transaction.

Points do not expire but if you have redeemed your points for a reward, you have 90 days to redeem this reward.

Points can only be collected at the time of purchase. You cannot return to our restaurants with a prior bill at a later date to collect points.

We reserve the right of withdrawing or amending any rewards at any time.

Customers can collect points by dining in our restaurant and redeem these points for rewards.

The rewards are available to be redeemed by the customer through the ‘Rewards’ section of rewards.thaikhun.co.uk.

When you join you will automatically be placed into our Bronze tier and have the ability to progress through the tiers as you collect more points.

There are four tiers within our programme as detailed below.

Tiers
Bronze - Spend up to £250 per year - 1 point per £1 spent
Silver - Spend up to £500 per year - 1 point per £1 spent
Gold - Spend up to £750 per year - 1 point per £1 spent
VIP - Spend up to £750 per year - 2 points per £1 spent

Perks get better as you progress through the tiers. For example, all tiers receive a birthday gift but the higher the tier, the better the gift.

Even if your points are redeemed, your total collected points will remain the same and will dictate your tier level.

To sign up navigate to https://rewards.thaikhun.co.uk/register

You will receive a welcome gift, which can be immediately cashed in.

To cash in your points navigate to the ‘rewards’ section of the web app.

To redeem your reward simply present your card to your server upon paying the bill. You can do so by clicking the barcode in the top right hand corner or by clicking ‘show my card’. Please remember, first you need to select your reward.

A Loyalty member will earn 1 point for every £1 spent at participating locations. Points can be accumulated in order to build up a larger total.

Once you have earned enough points, the reward will be available for you to redeem via the Thaikhun Rewards web app. Here you can check your points total and view available rewards. 

Points awarded are generally viewable in your Loyalty account within 72 hours. If it has been more than 72 hours and your points are not available, please get in touch at info@thaileisuregroup.co.uk.

Loyalty points and loyalty rewards are not redeemable for cash and have no financial value.

Loyalty points and loyalty rewards are not transferable to other members or other accounts.

Loyalty points may not be combined among Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to a Member's successors and assigns. Accrued points do not constitute property of the Member and are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.

Rewards reserves the right to offer additional Programme benefits or decline to offer certain Programme benefits at any time in its sole discretion, with or without notice to you. This could include, for example, providing bonus points and other promotional offers and incentives available to select Members based on purchase activity, geographic location, Programme participation, other information supplied by Members, or other criteria established by Rewards. In all cases, however, once a reward has been issued, the reward will remain available for redemption by the Member for the redemption period.

Rewards Loyalty Members may, at Rewards sole discretion, be given access to special events and be invited to participate in exclusive offers for Rewards Loyalty Members (such events and offers are referred to herein as “Member Reward Offers”).

Programme rewards

All rewards offered are subject to the individual terms and conditions offered by the reward provider. Rewards takes no responsibility for the availability of individual rewards or individual terms and conditions. 

4.     Emails, Notifications and Privacy

see privacy statement below.

5.     Changes to Programme Terms

Membership in the Programme and Programme benefits are offered at the sole discretion of Rewards, which reserves the right to terminate, change, limit, modify, or cancel the Programme or any Programme terms, rules, regulations, benefits, or conditions of participation at any time.

We reserve the right, at our sole discretion, to change, modify, add or remove any or all portions of these Terms or any other rules, regulations, FAQs, guidelines or other information pertaining to the Programme at any time. The revisions to the Programme that we may make include, but are not limited to, the following: (i) increasing or decreasing the points required to earn Loyalty Points or the rate at which Loyalty Points can be earned; (ii) changing the categories or value of Loyalty Points that can be earned; (iii) changing the methods or eligibility requirements of becoming a Member; (iv) changing the methods or requirements for earning points or redeeming Loyalty points ; or (v) instituting or adding blackout dates for earning or redeeming Loyalty Points.

If these Terms change in the future, we will let you know by posting updated terms on the Rewards website, with the most recent modification date. Any changes or modifications will be effective immediately upon posting and you waive any right you have to receive special notice of such change.

In the event of Programme cancellation, unless otherwise determined by Rewards in its sole discretion, issued and unused Loyalty will remain available for redemption by the Member for the 60 day redemption period, and all accrued points will be forfeited as of the cancellation date.

6.     General Terms

Abuse of the Programme, including exploitation of IT vulnerabilities, earning points or rewards or any other Programme benefits in unlawful manner, and including failure to abide by these Terms, the sale or transfer (or the attempted sale or transfer) of Loyalty, points, or promotional offers, and any misrepresentation of fact or other improper conduct as determined by Rewards in its sole discretion and judgement may result in cancellation of a Member's Loyalty account and future disqualification from Programme participation, forfeiture of all points accrued, and cancellation of previously issued but unused Loyalty.

Rewards reserves the right to report any unlawful use and abuse of the Programme for prosecution to the relevant authorities.

By participating in the Programme, you agree to release Rewards and its related, affiliated, parent or subsidiary companies, franchisees, and their respective, directors, managers, officers, employees and agents (collectively, the “Released Parties”) from any and all liability with respect to the misdirection or misuse of any points or Loyalty or the use of any Loyalty by an individual other than the Loyalty Member who earned the reward. By participating in the Programme, you further agree to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to your participation in the Programme, use of Loyalty, or agreement to these Terms. The Released 

Parties make no warranty, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to Rewards Loyalty Programme, membership in Rewards Loyalty Programme, or any products or services related to Rewards  Loyalty Programme.

Any Member chooses to use the Programme at its own risk and in no event shall Rewards be liable for any direct, consequential, incidental or special damage or loss of any kind including, but not limited to loss of money, damage to Member’s good name, Member’s identity theft, Member’s usage information theft, however caused, including negligence or otherwise except as expressly provided herein.

The Programme is owned and managed by Thai Leisure Group Limited. For any additional information you can get in touch with us at info@thaileisuregroup.co.uk

The Thaikhun Rewards loyalty Scheme Privacy Statement

When you choose to become a member of the loyalty program and you reside in the UK, your personal data will be processed in accordance with UK data protection law. The legislation includes but is not limited to;

The Data Protection, Privacy and Electronic Communication     Regulation (UK-GDPR);

The General Data Protection Regulation (679) 2016 (EU-GDPR);

The Privacy and Electronic Communications Regulation (PECR);

The Data Protection Act 2018.

If you reside outside of the UK, your data protection rights will be upheld in accordance with your national laws;

Thai Leisure Group Limited is the data controller of such information you may provide when you become a member of the scheme in accordance with the GDPR;

Thai Leisure Group Limited may work with other organisations when providing membership services, in these instances it may be a data processor as defined in the GDPR; 

Other organisations may therefore be controllers of your personal data and will process that data in accordance with their policies;

Your data rights will be upheld unless there is a legal provision or obligation, they include;

The right to be informed;
The right of access;
The right to erasure of the right to be forgotten;
The right to restrict processing;
The right to question automated decision making;
The right to rectify inaccurate information;
The right to portability of data.

The principles of the GDPR and how Thai Leisure Group Limited upholds them is detailed in the data protection policy, in particular;

Thai Leisure Group Limited ensures that its processing is fair, proportionate and transparent;

That the purposes for processing are strictly for the provision of     membership services unless otherwise notified;

That only the data required to provide the services is processed;

That the data provided by the member is accurate and continues to be so wherever possible;

Data is only retained for as long as is necessary to provide membership and to uphold any legal obligations;

All data is processed with adequate physical and technical security, which is regularly reviewed, and risks mitigated;

Thai Leisure Group Limited can demonstrate it is accountable for the data is may process as a data Controller;

Thai Leisure Group Limited has appointed a Data Protection Officer to oversee and ensure fair processing of all personal data;

Data processed to provide membership services will be processed using contractual obligation as the lawful grounds;

Some data may be processed with the consent of the member;

When you make a purchase as a member of the program, your Consent and or a Contractual 

Obligation will be used to process your personal data by the Thai Leisure Group Limited with whom you make a purchase/s.

The Thai Leisure Group Limited may assume that they have your soft opt-in for future marketing unless you indicate otherwise.

The Thai Leisure Group Limited may offer you the ability to opt-out of their marketing in the future.

Your data is only processed by the Thai Leisure Group Limited with whom you make a purchase/s or enter prize draw/s

Some data may be processed using the legitimate interest of Thai Leisure Group Limited or another data controller. Where this is the case, you may object to such processing;

Data may be shared using the lawful grounds for processing and where a data sharing agreement is in force;

If processing is undertaken in accordance with section it will only be processed with explicit consent or on rare occasions a Data Protection Act 2018 exemption;

Members, current, prospective and lapsed may lodge a complaint about the processing of their data by Maybe with the Information Commissioner’s Office (ICO) who regulates data protection in the     UK. (www.ico.org.uk/concerns). If you reside outside of the UK you may need to contact your local regulator.

This privacy notice may be updated from time to time and published in the public domain.

This Policy should also be read alongside our General Privacy Policy.

Kop Khun Kha (Thank You)